Support

My Account

• How do I change or cancel a booking?
• Where do I find my receipt?
• How do I view my booking history?
• How do I reset my password?

How It Works

• What is your guarantee?
• Can I ship if I am not traveling?
• How do my bags get to their destination?
• Do you offer weekend pickup or delivery?

What Can I Ship?

• Can I ship boxes?
• Do you only ship luggage?

Rates & Booking

• How much does it cost?
• Can I ship one way?
• How far in advance of my trip should I book?
• What delivery date should I choose?
• Can I ship to a restricted country?
• Do you sell gift cards?

See all 8 articles

Preparing & Packing

• Packing Guide
• What can I ship?
• What should I know about my luggage tags?
• What are the details on my luggage tags?
• How to pack a bike?
• How do I upload my passport?

See all 10 articles

Pickup

• Where do you pick up luggage?
• Can I drop off?
• Do I need to be home for pickup?
• What should I know for pickup?
• What if I missed my driver?
• Where is my pickup driver?

International Shipments

• Is customs paperwork required?
• Why isn't my luggage tracking yet?
• Why do you need my passport?

Guarantee & Coverage

• Will my luggage be insured?
• What services are guaranteed?
• How does COVID-19 affect shipping?
• Can I increase my value protection?
• What is Value Protection?

Delivery

• How do I track my luggage?
• Do you pick up and deliver to cruise ships?
• Can I request a future delivery date?
• Do I need to be home for delivery?
• Do you provide luggage storage?
• Is my luggage guaranteed to arrive on-time?

See all 10 articles