Yes, we may request a future delivery date. However, this is not guaranteed. It is ultimately up to our shipping partners' discretion to honor any request we place. This request is subject to additional fees and is non-refundable.
International Shipments
A signature is usually required for all international shipments. We can release the need for a signature with authorization. You may contact us if you would like luggage to deliver without a signature.
Domestic Shipments
A signature is not required for domestic shipments. However, our shipping partners (FedEx, UPS, or DHL) will only leave baggage should they feel it is safe to do so.
Yes. Your delivery date is selected at the time of booking and can be chosen to suit your travel schedule. Luggage Forward allows you to book shipments in advance and specify the exact date you need your bags to arrive.
Selecting your delivery date at booking
During the booking process, you will be presented with available delivery dates based on your origin, destination, and selected delivery speed. Choose the date that aligns with your itinerary — we recommend selecting a date at least one to two days before you need your bags, with additional lead time for international shipments or travel during peak seasons.
For more guidance on choosing the right delivery date, see our article: What Delivery Date Should I Choose?
Changing your delivery date after booking
If your plans change and you need to adjust your delivery date after booking, contact our Client Experience Team as soon as possible at +1 617-482-1100 or support@luggageforward.com. We will do our best to accommodate the change based on availability.
Please note that requesting a later delivery date after booking voids the Double Money-Back Guarantee for the original guaranteed delivery date. For full details on our guarantee, see our article: Is My Luggage Guaranteed to Arrive On-Time?
Need assistance?
Our Client Experience Team is available at +1 617-482-1100 or support@luggageforward.com and is happy to help with scheduling or any changes to your booking.