If your driver arrived during your pickup window and was unable to collect your bags, contact our Client Experience Team as soon as possible at +1 617-482-1100 or support@luggageforward.com. A Client Experience Representative will work with you to arrange the next available pickup or advise on alternative options.
How to confirm a pickup attempt was made
Check your email for any notifications from Luggage Forward or the carrier indicating a collection attempt. You can also review your shipment tracking, which will reflect a failed pickup attempt if the driver was unable to collect. For more detail, see our article: Why Isn't My Luggage Tracking Yet?
Impact on your delivery date
A missed pickup may affect your guaranteed delivery date. Depending on when a new pickup can be arranged, your original delivery date may need to be adjusted. Contact our Client Experience Team promptly — acting quickly gives us the best opportunity to keep your shipment as close to schedule as possible.
Please note that if bags are not tendered for pickup on the scheduled date, the Double Money-Back Guarantee is void for that shipment. For full details, see our article: Is My Luggage Guaranteed to Arrive On-Time?
Drop-off as an alternative
If rescheduling a pickup is not possible within your required timeline, dropping your bags off directly at the nearest FedEx, DHL, or UPS location may be the fastest way to get your shipment moving. Our Client Experience Team can advise whether this is the right option for your route and confirm the nearest drop-off location.
How to avoid a missed pickup
You do not need to be home for your scheduled pickup. If you anticipate being unavailable during your pickup window, leave your bags in a secure, accessible location with your Luggage Forward shipping tags firmly attached, and include access instructions in your booking details. For location-specific guidance on leaving bags for collection, see our article: Where Do You Pick Up Luggage?
Need help?
Contact our Client Experience Team at +1 617-482-1100 or support@luggageforward.com. A Client Experience Representative will assess your options and help you find the fastest path forward.