Preparing for your Luggage Forward pickup is straightforward. Here is everything you need to know before your collection date. We can arrange collections from residential, business, hotel and cruise locations. Our standard pickup options include requested two to four hour windows with our logistics partner. Although our logistics partners usually work well within the requested window, traffic, weather and remote pickup locations extend the pickup window.
You do not need to be home
Your presence is not required during the pickup window. Many clients leave their bags in a secure, accessible location for the driver to collect. If you will not be home, include clear access instructions in your booking so the driver knows exactly where to find your bags. For guidance by property type, see our article: Do I Need to Be Home for Pickup?
Your tags must be securely attached
Proper labeling is the single most important step you can take to protect your shipment. Before leaving your bags for collection, confirm that your Luggage Forward shipping tags are firmly and correctly attached. Tags applied with tape, placed in plastic bags, or secured by any improvised method are not acceptable and void the Double Money-Back Guarantee.
For more detail, see our article: Why Does My Booking Show As a Drop Off?
Expect a pickup window, not an exact time
Luggage Forward works with carrier partners including FedEx and DHL, who operate on pickup windows rather than precise arrival times. Your driver will arrive at some point during your designated window. If your window extends through the end of the business day, the driver may arrive later in the afternoon.
Last-minute bookings require drop-off
For domestic bookings made within two days of your scheduled pickup date, or when labels are delivered to you by email, bags must be dropped off at the appropriate carrier location rather than collected from your door. Your booking confirmation will specify the carrier and nearest drop-off location.
Know your pickup location requirements
Different property types have different collection procedures. Hotels, apartments, gated communities, and offices each have specific protocols for where the driver will attempt collection. Reviewing these before your pickup date helps ensure a smooth collection. For full detail, see our article: Where Do You Pick Up Luggage?
You will receive a confirmation
Once your bags have been collected and scanned into the carrier network, you will receive an email notification confirming pickup. If you do not receive a confirmation within a few hours of your pickup window closing, check your tracking or contact our Client Experience Team.
If your driver did not arrive
If your pickup window has closed and your bags were not collected, contact our Client Experience Team immediately at +1 617-482-1100 or support@luggageforward.com. A missed pickup may affect your guaranteed delivery date, so prompt contact is important. For next steps, see our article: What If I Missed My Driver?
Need assistance?
Our Client Experience Team is available at +1 617-482-1100 or support@luggageforward.com and is happy to help with any questions before your pickup date.