If you're shipping internationally, we may need a copy of your passport to complete customs clearance and help reduce duties and taxes where applicable. Providing your passport is quick and can be done in just a few minutes using your smartphone or computer.
Ways to Submit Your Passport
You can submit your passport using any of the following methods:
- Upload (Recommended): Sign in to your account and navigate to Trips → Passports to upload your passport directly.
- Email: Send a copy to support@luggageforward.com.
- Fax: Send a copy to +1 (617) 482-1194.
What We Need
Please provide a clear, full-color image of your passport's biographical data page. This is the page showing:
- Your photo
- Full name
- Passport number
- Date of birth
- Nationality
- Expiration date
- Machine Readable Zone (MRZ) at the bottom of the page
If your passport displays this information across two pages, submit either:
- One clear photo of the open passport showing both pages, or
- Two separate photos, one of each page.
Accepted File Types
We accept the following file formats:
- JPG
- PNG
For the best results:
- Use a clear, color image.
- Avoid glare, shadows, or filters.
- Include all four corners of the passport page.
- If your file is very large, reduce the file size or save it as a PDF before uploading.
If You Uploaded an .EML File
An .eml file is a saved email, and we cannot access documents embedded inside it.
Instead:
- Open the original email.
- Download the actual attachment (PDF, JPG, or PNG).
- Upload that attachment directly.
If you don't have the original attachment, a clear photo of the passport page is an acceptable alternative.
Tips for Capturing a Clear Passport Image
For the fastest approval, follow these best practices:
- Place the passport on a flat, dark, non-reflective surface.
- Use bright, even lighting.
- Avoid using direct flash.
- Remove any passport cover or sleeve.
- Keep fingers away from the page.
- Hold your camera directly above the passport.
- Include the entire page with all four corners visible.
- If available, use your phone's document scan feature in color.
- Before submitting, zoom in to verify that all text and the MRZ are sharp and readable.
If You're Asked to Submit a PDF
Occasionally our team may request the passport as a PDF.
If you only have a photo, you can easily create one using your device's built-in tools.
iPhone or iPad
- Open the photo.
- Tap Share → Print.
- Pinch outward on the preview.
- Tap Share again.
- Select Save to Files.
Android
- Open the photo.
- Tap Share → Print.
- Choose Save as PDF.
Windows
- Right-click the image.
- Select Print.
- Choose Microsoft Print to PDF.
- Save the file.
macOS
- Open the image in Preview.
- Select File → Export as PDF.
We recommend using your device's built-in tools rather than online conversion websites for sensitive documents.
Updating a Renewed Passport
If you've renewed your passport, please send us the updated document.
Include:
- A clear color image of the new passport data page.
- The signature page, if it's separate.
- Your booking or trip number.
You can:
- Reply to your existing booking email, or
- Email support@luggageforward.com.
Once received, we'll update your records and confirm the new passport has been added to your trip.
If your legal name has changed, let us know. We may request additional documentation so your booking information matches your travel documents.
If Your Passport Image Is Rejected
We may ask you to resubmit your passport if:
- A required page is missing.
- Part of the page is cut off.
- The MRZ isn't fully visible.
- The image is blurry or too dark.
- Glare or reflections obscure the information.
- The image is black and white or heavily compressed.
- The photo was taken from a screen instead of the original passport.
- Fingers, covers, or sleeves block part of the page.
To resubmit, simply reply to your existing booking email with the corrected image attached and include your booking reference.
Note: Customs processing may be delayed until an acceptable passport image has been received.
Confirming We Received Your Passport
After submitting your passport, your booking may display a status such as:
- Submitted
- Received
- Complete
You may also receive an email confirmation.
If you'd like written confirmation, reply to your booking email or contact our Client Experience team with your trip ID.
I Don't See a Passport Upload Option
If your booking doesn't include a passport upload section, a passport is typically not required for that shipment.
Many international shipments only require your date of birth.
For more information, see Why Do You Need My Passport?
When Should I Submit My Passport?
Please submit your passport as soon as it's requested.
Missing, outdated, or incorrect passport information can delay customs clearance and, in some cases, delay delivery.
Data Security
Passport images submitted through Luggage Forward are encrypted during transmission and are used only for customs clearance and regulatory compliance. Your information is handled securely and only shared as necessary to process your international shipment.