Is customs paperwork required?
For domestic shipments within the United States, no customs paperwork is required. For all international shipments, customs documentation is a required part of the process.
How Luggage Forward handles customs
For international shipments, Luggage Forward manages the customs documentation process as part of the service. The necessary paperwork is prepared based on the information you provide at the time of booking, and our team will guide you through any destination-specific requirements before your shipment departs.
Each country has their own specific rules and regulations, which we'll guide you through.
Why accuracy matters
Customs documentation that is incomplete or inaccurate can result in delays, holds, or additional fees at the border. It is also important to note that documentation errors void the Double Money-Back Guarantee. Providing thorough and accurate information at the time of booking is one of the most effective ways to ensure a seamless international shipment.
Self-clearance destinations
Some international destinations require the client to be present to clear customs personally upon arrival. For these destinations, the Double Money-Back Guarantee does not apply. If you are unsure whether your destination requires self-clearance, our Client Experience Team can advise before you book. Learn more about Self Clearance Destinations.
Restricted and disallowed items
Certain items are subject to import restrictions or are prohibited from international shipment entirely. Shipping disallowed goods voids both Value Protection and the Double Money-Back Guarantee. We recommend reviewing Luggage Forward's list of disallowed goods before packing to ensure your contents are eligible for international shipping.
Questions about your international shipment?
Our Client Experience Team is available at +1 617-482-1100 or support@luggageforward.com. A Client Experience Representative can walk you through the documentation requirements for your specific destination before you book.