Luggage Forward provides true door-to-door service. From the moment your bags are collected at your origin address to the moment they are delivered at your destination, every step of the journey is arranged and managed on your behalf.
Step one — Pickup
On your scheduled pickup date, a carrier will collect your bags directly from your home, hotel, or any other origin address you specify. You do not need to visit a shipping location or drop-off point. If you are unable to be present for pickup, your bags can be left in a secure location for the carrier to collect. For more information, see our article: Do You Provide Luggage Storage?
Step two — Transit
Your shipment moves through Luggage Forward's carrier network toward your destination. Luggage Forward works with premium carrier partners to ensure your bags are handled with care throughout transit. Real-time tracking is available at every stage so you always know where your bags are.
Step three — Delivery
Your bags are delivered directly to your destination address — whether that is a hotel, resort, private residence, cruise port, or any other location. Delivery is made to the door, with no additional steps required on your part.
Tracking your shipment
Every shipment includes real-time tracking from pickup through delivery. You can monitor your bags at any time by logging into your account at luggageforward.com or using the tracking link in your booking confirmation. For more detail, see our article: How Do I Track My Luggage?
International shipments
For international shipments, Luggage Forward manages the customs documentation process as part of the service. Our team will provide the necessary paperwork and guidance for your destination, so you can travel without navigating customs requirements on your own.
Our commitment
Every shipment is backed by the Double Money-Back Guarantee and monitored throughout transit by our Client Experience Team. If anything requires attention along the way, we are available at +1 617-482-1100 or support@luggageforward.com.