Luggage Forward provides real-time tracking for every shipment. You can monitor your bags at any point from pickup through delivery.
Tracking Through Your Account
The simplest way to track your shipment is by logging into your Luggage Forward account at luggageforward.com. Navigate to your active booking to view the current status and location of your bags.
You can also view the carrier tracking number associated with each item and access detailed tracking updates throughout transit.
Tracking Through Your Confirmation Email
Your booking confirmation email includes a tracking link that provides up-to-date shipment status without requiring you to log in.
Select the link at any time to see where your bags are in transit. If you cannot locate your tracking email, contact our Client Experience Team and we can resend your tracking information.
Tracking Updates
Your shipment status will update at key milestones throughout the journey, including:
- Pickup Confirmed
- In Transit
- Arrived at Destination Facility
- Out for Delivery
- Delivered
You may also see additional updates such as:
- Label Created
- Customs Processing (international shipments)
- Delivery Exception
- Clearance Event
These statuses are normal parts of the shipping process and do not necessarily indicate a problem with your shipment.
Tracking Multiple Bags
When shipping multiple bags, each item receives its own tracking number and may travel through different facilities or receive scans at different times.
It is normal for:
- One bag to show a different status than another.
- Bags to travel through different hubs.
- One bag to arrive before another.
If one piece has not received an update for more than 24–48 business hours while other pieces continue moving, please contact us and we can investigate with the carrier.
If Your Tracking Has Not Updated
Tracking information becomes available once your bags have been picked up and scanned into the carrier network.
If your pickup has occurred but your tracking does not reflect recent activity, please allow a few hours for the system to update. International shipments may occasionally experience delays in tracking updates during customs processing or while moving between major carrier facilities.
Long periods between scans can be normal, particularly during international transit.
If Tracking Shows Delivered but You Cannot Locate Your Bag
First, check all possible delivery locations, including:
- Front desk or concierge
- Hotel receiving department
- Mailroom or package room
- Building management office
- Nearby neighbors or alternate delivery locations
Tracking systems occasionally update before receiving locations have fully processed incoming shipments.
If you still cannot locate your bag, contact our Client Experience Team we’ll be here to help you.
Need Assistance?
Contact our Client Experience Team at +1 617-482-1100 or support@luggageforward.com. A Client Experience Representative can pull up your shipment details and provide a real-time status update.