How do I change or cancel a booking?

Once a booking is placed, changes can be made only by contacting us by phone, email or chat. One of our specialists will gladly assist in making the necessary adjustments. 

Change a booking 

When life happens, we are able to accommodate most changes. Below are examples of changes that can be made without a booking being canceled. 

Change  When New Tags?
Pickup Date Anytime (Even day of the pickup) No 
Number of Bags/Boxes Anytime  Yes
Pickup Address Noon (day of pickup) No
Delivery Address Anytime (additional time and fees may apply) Yes
Faster/Slower shipping  Anytime prior to pickup Yes 
Increase Value Protection  Anytime prior to luggage being picked up Yes 

 Simply contact us and one of our specialists will gladly make all necessary adjustments.


The sooner we are advised of changes, the better. Most changes require luggage tags to be updated and new ones mailed out.

Cancel a booking  

We understand that life is full of surprises, that's why we go out of our way to make changing or canceling your booking easy.  Simply contact us by phone, email or chat and one of our forwarding specialists will be glad to make the necessary adjustments. 

Cancellations requested prior to the original scheduled pickup date will be eligible for a full refund. No refund will be issued for cancellations requested on or after the original scheduled pickup date. All refunds will be issued to the original payment method within ten business days unless the cancellation is requested more than 120 days after the booking date, in which case the refund will be applied to your user account as a credit for future Luggage Forward Service.  For more information, see our Terms of Service.

Worry-Free Booking

Luggage Forward provides a full refund for any booking cancelled more than three business days from the first pickup date.

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