Luggage Forward works with a global network of logistics partners and some are better than others at providing real-time tracking information. There are two reasons why tracking may not be showing your luggage moving:
- The luggage has been collected but there is a delay in relaying tracking information
- The luggage has not been collected yet
If your luggage has not been collected yet, we often build extra time into our process and this doesn't necessarily mean your luggage delivery will be delayed. Please refer to this missed pickup article for next steps.
If you luggage has been collected but you don't see real-time tracking then please check back in a few hours.