Why is the weight on my bag wrong?
The luggage tags you received show the average shipping weight for the corresponding luggage category. You can pack up to the maximum weight for the luggage category that was selected during the booking process. All bags are weighed and measured multiple times throughout the shipping process and we will get an accurate report of the actual weight and dimensions of the bags.
If you are shipping multiple bags please ensure tags are correctly matched with their corresponding bag to minimize the risk of unnecessary price adjustments.
Size & Weight
Our shipping partners use both size and weight to determine pricing. Their complicated formulas make shipping difficult, so we use logical categories to simplify the luggage shipping process. As long as you're not packing rocks in your suitcase, you shouldn't need to worry about the weighing and measuring your luggage.