Planning & Booking
Advice about how and when to book your trip
- Do I need to be home for pickup?
- How do I change or cancel an order?
- How do I upload my passport?
- How far in advance of my trip should I book?
- Are there any items I cannot send?
- How do I track my luggage?
- What type of luggage can I ship?
- Can I modify my luggage tag?
- What delivery date should I choose?
- Can I increase my value protection?
- Do you provide luggage storage?
- Where do I find my receipt?
- Can I ship to a restricted country?