What is your guarantee?
If your bags do not arrive by end of day on or before your scheduled delivery date, we will refund your money and reimburse you for incidental expenses up to $500 per late bag.
This is the best luggage shipping guarantee on the planet and it is our way of saying you can count on us to get your luggage to your destination, on-time, every time or we’ll make it up to you.
Our Guarantee excludes delays caused by factors beyond our control including but not limited to customs delays, local or national weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. Please view our Terms of Service for more information about our guarantee.