What services are guaranteed?
Every bag we ship is guaranteed to arrive on time or we’ll refund your money and give you up to $500 per bag to make it right.
Our guarantee applies to every service we offer: domestic (U.S.) services ranging from overnight Express to seven day Economy and all international services whose door-to-door transit times are country specific and factor in additional time for routine customs inspections. Our Guarantee excludes delays caused by factors beyond our control including but not limited to customs delays, local or national weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items.
Please view our Terms of Service for more information about our guarantee.